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Shipping policy

Shipping Policy

Effective Date: 7/6/2023

Thank you for shopping at Barley Boy. We are committed to providing a smooth and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased through our online store at www.barleyboy.com.au.

  1. Order Processing 1.1. We strive to process and ship orders as quickly as possible. Orders are typically processed within [insert number] business days from the date of purchase, excluding weekends and holidays. 1.2. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or mis delivery resulting from incorrect or incomplete addresses.

  2. Shipping Methods and Costs 2.1. We offer various shipping methods to ensure reliable and timely delivery of your order. The available shipping options and associated costs will be presented during the checkout process. 2.2. Shipping costs are calculated based on factors such as the weight, dimensions, and destination of the package, as well as the selected shipping method. 2.3. Free shipping may be available for orders that meet specified criteria. Details regarding free shipping eligibility will be clearly indicated on our website or during the checkout process.

  3. Shipping Destinations 3.1. We currently offer shipping to customers within Australia only. 

  4. Estimated Delivery Times 4.1. Estimated delivery times are provided by the shipping carrier and are based on standard business days (excluding weekends and holidays). 4.2. Please note that these delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on factors beyond our control, such as weather conditions, customs clearance, or peak shipping seasons. 4.3. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number that you can use to track the progress of your shipment.

  5. International Shipping and Customs 5.1. For international shipments, please note that customs duties, taxes, and fees may be imposed by the destination country's customs authorities. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. 5.2. Customs policies and import regulations vary by country. It is your responsibility to ensure compliance with all applicable customs laws and regulations. We recommend contacting your local customs office for more information.

  6. Order Tracking 6.1. Once your order has been shipped, you can track its progress using the provided tracking number. Please allow some time for the tracking information to be updated by the shipping carrier. 6.2. If you have any issues with tracking your order or have not received the tracking information, please contact our customer service team at hello@barleyboy.com.au, and we will be happy to assist you.

  7. Damaged or Lost Shipments 7.1. We take great care in packaging and ensuring that your order arrives in good condition. However, in the event that your shipment arrives damaged or is lost in transit, please contact our customer service team as soon as possible. 7.2. If your order arrives damaged, please provide photographs or other evidence of the damage to assist us in processing your claim. 7.3. We will work with you and the shipping carrier to resolve any issues and, if necessary, initiate a claim for reimbursement or replacement.

  8. Changes to the Shipping Policy 8.1. Barley Boy reserves the right to modify or update this Shipping Policy at any time without prior notice. The updated version will be effective as of the date stated at the beginning of the policy. 8.2. It is your responsibility to review this policy periodically for any changes. Continued use of our website and services after any modifications to this policy constitutes your acceptance of the revised terms.

  9. Contact Us If you have any questions or concerns regarding our Shipping Policy, please contact us at hello@barleyboy.com.au. We will be happy to assist you.